At Penelope Escapes, we aim to provide a smooth and reliable delivery experience for all our customers worldwide. Once your order is confirmed, it will be processed and prepared for dispatch as quickly as possible.
Order Processing
All orders are carefully packed and verified before being handed over to our delivery partners. You will receive a confirmation email with your order details once your purchase is placed.
Tracking Information
When your order has been shipped, you will receive an email notification with tracking details so you can monitor the status of your delivery.
Delivery Partners
We work with trusted courier services to ensure your orders are delivered safely and efficiently. Delivery times may vary based on location and local courier operations.
Damaged or Lost Packages
If your package arrives damaged or does not arrive at all, please contact us at [email protected] as soon as possible. Our support team will investigate and assist you in resolving the issue.
Address Accuracy
Please ensure all shipping details provided at checkout are accurate. Penelope Escapes will not be responsible for delays or non-delivery due to incorrect or incomplete addresses.
Customer Support
If you have any questions or concerns about your shipment, feel free to reach out to our customer support team at [email protected] for assistance.